Your Privacy

1. Who is responsible for managing my information?

This is the Privacy Policy of Mermaid Sales and Rentals (“we” or “us”). This website, the “Mermaid Sales and Rentals” brand and all information produced in relation to it are owned and/or produced by us.

We are responsible for the collection and proper management of any personal information you submit. We will keep your personal details secure and use the information you provide consistently with applicable privacy and data protection laws and the terms of this Privacy Policy.

2. What information do we collect?

If you choose to make a booking through us we will collect details that you provide in relation to that booking. Information held is likely to include your name, date of birth, contact details, payment details, information about people travelling with you, information about your booking and any additional information we may need to help meet your specific travel requirements. If you choose to rent your property with us we will collect details such as your name, contact details, bank account details and details regarding the property you wish to let. We also collect website usage information. We do this using cookie (see section 9 below).

3. How do we use your information?

The information you provide may be used in several ways, for example:

  • to enable us to complete your booking (if you are booking a holiday).
  • to enable us to advertise your holiday accommodation, transfer payments due to you and to provide related support services (if you are letting your holiday accommodation through us).
  • for statistical purposes when we evaluate our range of services.
  • to personalise repeat visits to our websites.
  • to tell you about other products and services we think may be of interest to you (see section 6 below).
  • to manage customer service queries; and
  •  to help us to provide details or information you may have requested

4. Who will you share my information with?

In order to provide you with the products and services that we offer we may share your information with:

  • owners of holiday properties (if you are making a holiday accommodation booking)
  • other members of our group of companies and their service providers (see also section 5)
  • individuals who may be renting accommodation from you (if you are a holiday accommodation owner)
  • credit/debit card companies and or banks
  • our preferred insurance provider(s) preferred airport transfer companies and car hire companies

5. How do you manage my information?

We may from time to time appoint other members of our group of companies, or third-party service providers, to help us manage efficient systems within the business. Some of these systems may for operational reasons be located in countries overseas. We will only transfer your information to service providers who help manage our systems, or overseas, where we are satisfied that adequate levels of protection are in place to protect the integrity and security of any information being processed and compliance with applicable privacy laws.

6. When can we contact you in the future?

We would like to send you information about our products and services. We may do this by post, telephone, email or SMS. The information you give us is only used by us to contact you. We do not pass your contact information. If you have any questions or do not wish to be contacted in this manner, please email us at info@mermaidsalesandrentals or call us on +351 930676324

7. How long will we hold your information for?

We have a system of retention periods in place to ensure that your information is only stored whilst it is required for the relevant purposes or to meet legal requirements. Where your information is no longer required, we will ensure it is disposed of in a secure manner.

8. “Tell a friend” programme

We may from time to time ask you if you would like to tell us about a friend or family member whom you think may be interested in our products and services. In this case, we will ask you for your friend’s name and contact details. We will then send your friend a one-time communication to see whether our products and services may be of interest to them. We do not access or store their details other than to send this initial communication.

9. How can you access and update your information?

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all your personal information, please email or write to us at the address below. Please note that we may charge a small administrative fee for the provision of this information.

Add address

Portugal  

Tel: (+351) 930676324

We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.

10. Does the policy apply to linked websites?

Our websites may contain links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.

11. How do we update this privacy policy?

We keep our privacy policy under regular review, and we will place any updates on our webpage. This privacy policy was last updated in September 2017.

12. Who can I contact if I have queries about this privacy policy?

Please contact us if you have any questions about our privacy policy or information, we hold about you on the address above.